Refund Policy

Return Policy

We offer a 14-day return window. If you're not fully satisfied with your purchase, you have 14 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return:

• The item must be unused, unopened, and in its original packaging. For hygiene reasons, we are unable to accept returns on items where the packaging has been unsealed or opened.
• It must be in the same condition as when received, with no signs of use.
• A receipt or proof of purchase is required. 

How to Start a Return

To initiate a return, visit our Contact page and provide details of your request. Our team will guide you through the process.

Return Shipping

Please note that you are responsible for returning the item. We recommend obtaining proof of postage or delivery for your records, as we are not liable for items lost or damaged in transit.

You can always contact us for any return questions.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note all shipping cost and any custom charge incurred will be deducted from your refund total. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Processing Time

We aim to process all returns within 10 working days (UK) of delivery to us, providing there are no issues with the return. Refunds will be processed back to your original method of payment. Exchanges will be automatically processed as a new order and shipped out to you on standard delivery.

Digital Products & Refund Policy

All digital products, including The No-Shedding Boho Knotless Method, are non-refundable once access has been granted.

If you purchase Sashe Amari human hair and later request a cancellation or refund, £29.99 will be deducted from your refund total to cover the cost of the digital product, as access to the method is provided immediately and cannot be revoked.

By completing your purchase, you acknowledge and agree that:

• Digital products are non-refundable

• Any refund issued on a human hair order will be adjusted accordingly if digital access has already been provided