Terms And Conditions For The Supply Of Products

Date modified: 31/01/2025

IMPORTANT LEGAL NOTICE

These are the legal terms and conditions under which we or the Concessionaire Brand supply the products ("Products") listed on our website sasheamari.com ("our site") to you. Please read these terms and conditions (“Terms and Conditions”) carefully before ordering any Products from our site. By placing an order to purchase any of our Products you agree to be bound by these Terms and Conditions and our Returns Policy regardless of whether you choose to register with us. These Terms and Conditions tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

You should print a copy of these Terms and Conditions for future reference.

1   INFORMATION ABOUT US

sasheamari.com is operated by sasheamari Limited ("we", “us”, “our” or “sasheamari”). We are a company registered in England and Wales under company number 15126742 and with our registered office at 124 city road, London Ec1v 2nx. Our UK VAT number is 500 0138 70. Our email address is sasheamari@outlook.com

2   PRODUCTS

• 2.1 The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although we have made every effort to display and print the colours of the Products accurately, we cannot guarantee that your device or computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. The Products may vary slightly from these images.

3  PRODUCT AVAILABILITY

• 3.1 If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This may happen in circumstances, including (but not limited to) where the Product(s) is/are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Product(s).
• 3.2 We may make changes to these Terms and Conditions from time to time. The Terms and Conditions that apply to your Contract will be those that are displayed on our site when you place your order.

4   YOUR STATUS

• 4.1 You may only purchase Products from us if
  • (a) you are over 18 years of age and legally capable of entering into a binding contract with us, or do so with the  involvement of a parent or guardian;
  • (b) you are an authorised user of the credit or debit card or payment account (ie PayPal, Clearpay, Klarna or Laybuy) used to pay for your order;
  • (c) you are placing an order for delivery in a country that we deliver to.

5   HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

• 5.1 Once you have placed your order, you should receive an e-mail from us acknowledging that we have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted or that a contract has been formed between you and us. All orders are subject to availability and acceptance by us (which we may refuse for any reason).
• 5.2 After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order we will confirm this to you by sending you a further e-mail (“Dispatch Confirmation”) confirming the Product is being processed ready for dispatch at which point the contract between you and us ("Contract") will be formed.
• 5.3 As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products or cancel this Contract under clause 9 of these Terms and Conditions or under our Returns Policy.
  
• 5.4 These Terms and Conditions, and any Contract between us, are only in the English language. Please note that we may not necessarily keep a copy of your Contract. You should keep a copy of these Terms and Conditions and your order for future reference.

6   DELIVERY

• 6.1 We will seek to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
• 6.2 If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place and/or if you do not collect the Products from an address notified to you by our carrier within the time period notified to you by our carrier at the time delivery is attempted, we may end the Contract and clause 10 will apply.
• 6.3 Delivery of your order will be complete when we deliver the Products to the address you gave us and the Products will be your responsibility from that time ( Tracked and sign for on all UK orders).
• 6.4 If you check out using your bank details, PayPal, or Apple Pay, you will own the Products once we have received payment in full. However, when you check-out using a payment instalment method, e.g. through a finance provider such as Klarna or Clearpay, then alternative terms will apply to you, further information on this is set out in clause 8 below.
• 6.5 Please note postcode restrictions apply. Delivery times and costs may be increased where the Products are shipped outside the UK. Check your eligibility here.
• 6.6 In addition, if you order Products from us for delivery to a destination outside the UK:
  • (a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
  • (b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
  • (c) please see our Returns Policy for details on returning any Products to us from a destination outside the UK.
    

7  PRICE AND PAYMENT

• 7.1 The price payable for the Products shall be as shown on our site in pounds sterling (GBP). Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
• 7.2 We can change the prices on our site at any time without notice, but changes will not affect orders which we have already accepted. However, if the rate of VAT changes after the date of your order, we will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
• 7.3 We accept payment by debit card, credit card, Apple Pay (iOS only), PayPal, and Clearpay and Klarna ( uk orders only). We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
• 7.4 You must pay for the Products (including all applicable delivery charges), and we will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Clearpay, such payment will be subject to additional terms between you and Clearpay, available at https://www.clearpay.co.uk/en-GB/terms-of-serviceand these terms may specify when you will own the Products that you purchase in this way. For more information about how Clearpay will handle your personal data see their Privacy Notice, available below. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions. See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Notice, available at https://www.klarna.com/uk/privacy-notice. 
• 7.5 If you wish to apply a discount code or e-gift voucher code to your order, you must enter the relevant code during the online checkout process. Only one discount code can be used per order and additional terms and conditions may apply in respect of each discount code. We reserve the right to decline to accept any discount or e-gift voucher code that is invalid for your order or that has expired.

9   YOUR RIGHT TO CANCEL THE CONTRACT

• 9.1 If you are a consumer in the UK or the European Union ("EU"), you have a legal right to cancel a Contract if you change your mind, until 14 days after you receive (or someone you nominate receives) the Product(s), unless the Products are split into several deliveries over different days, in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last Product which you ordered under the Contract which you wish to cancel.
• 9.2 You are entitled to exercise your rights to cancel an order in respect of any one, or all Products from an order. Please see our Returns Policy for more details.
  
• 9.3 If you wish to cancel a Contract under clauses 9.1 to 9.3 above, please let us know within the timescales set out under those clauses. There are a few ways to contact us, you can:
  • Email us: sasheamari@outlook.com
  • WhatsApp us: +7930 953664
    
• 9.4 For full details on returns and items that are excluded from being returned, please see our Returns Policy.
• 9.5 If you cancel a Contract under clause 9.1 before you receive the Products, but after the Products have been dispatched to you, you must return them to us once received. You must send off the Products for return within 14 days of telling us that you wish to cancel the Contract.  You are responsible for the cost of returning Products to us.
• 9.7 If you cancel your Contract under clause 9.1, we will:
  • (a) subject to clause 9.9, refund you the price you paid for the Products. However, please note that we may reduce the value of your refund to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
  • (b) refund some or all of charges you have paid for delivery of the Products to you on the basis that the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination; and
  • (c) make any refunds due to you by the method you used for payment: 
    • (i) 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
    • (ii) 14 days after you inform us of your decision to cancel the Contract.
• 9.8 If you wish to return any Product that you have purchased or if you wish to cancel an order for a Product after having used Clearpay, Klarna or Laybuy (a “buy now, pay later” service provider) to pay for the Product (assuming that you are entitled to do so in accordance with this Contract and/or our Returns Policy), we will notify the relevant service provider that you have cancelled or returned your items to us and the relevant service provider will process your full or partial refund as applicable, in accordance with its Terms and Conditions. Please note that different refund processing times may apply and you should review the applicable terms for your chosen service provider for further information.
  
  FAIR USAGE POLICY
  To further protect against fraud and misuse of our returns services, we have put together a Fair Usage Policy.
  All returns and purchases must comply with our Fair Usage Policy.
  Fraudulent, Suspicious, or Unusual Returns Activity
  Your account may be flagged for fraudulent, suspicious, or unusual returns activity.
  When flagging your account, we will primarily consider:
  · excessive returns, far beyond the rest of our customer-base;
  · the number of orders placed;
  · the percentage of orders retained;
  · the value of each order;
  · complaints about unreceived orders;
  · missing items;
  · unusual activity patterns;
  · returned items that we suspect have been used;
  · returned items that do not correspond with the order.
  At our discretion, we reserve the right to suspend or close your account. In serious cases, we may also refuse to provide a refund and take legal action where necessary.
  Following account suspension or closure, you will be required to pay the shipping cost for any valid returns. Valid returns will be refunded as usual.
  In future, we may increase the cost of returns for flagged accounts. We will only do this after providing fair notice.
  Nothing in this Fair Usage Policy shall affect your statutory rights

10   OUR RIGHTS TO CANCEL THE CONTRACT

• 10.1 We may end the Contract at any time by writing to you if
  • (a) you do not make any payment to us when it is due;
  • (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
  • (c) you do not, within a reasonable time, allow us to deliver the Products to you, or you are unavailable to receive delivery.
  • (d) if the Products you have ordered are no longer available.
• 10.2 We may also end the Contract in the circumstances set out in clause 8.5.
• 10.3 If we end the Contract in any of the situations set out in clause 10.1 or 10.2, we will refund any money you have paid in advance for the Products we have not provided but we may deduct or charge you reasonable compensation for the costs we will incur as a result of your breaking the Contract.

11   FAULTY PRODUCTS

• 11.1 If you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these Terms and Conditions will affect your legal rights in relation to Products that are faulty or defective.
• 11.2 If you consider that any Product we have supplied is faulty or mis-described, please notify us using the contact details set out in clause 9.4.
• 11.3 If you discover that your Product is faulty, we may request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

13   MISSING ITEMS

If you believe there are items missing from your order, you must notify us within 14 days of receiving your order. If you do not inform us within 14 days of receiving your order, the order will be deemed delivered.

14   OUR LIABILITY

• 14.1 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.
• 14.2 Please note that we only provide our site and Products for domestic and private use. You agree not to use our site or any of our Products for any commercial, business or resale purposes, and we have no liability to you for any loss of any business of yours and will not provide VAT invoices for your purchases. If you are not a consumer, you must obtain our prior written consent to purchase Products from our site.
• 14.3 If you are not a consumer, we:
  • (a) exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it, to the fullest extent permitted by law;
  • (b) will not be liable for:
    • (i) loss of profits, sales, business, or revenue;
    • (ii) business interruption;
    • (iii) loss of anticipated savings;
    • (iv) loss of business opportunity, goodwill or reputation;
    • (v) waste of management or office time;
    • (vi) any indirect or consequential loss or damage; or
    • (vii) any liability or obligation we may have under any applicable consumer rights laws.
• 14.4 However, we do not in any way exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or for breach of your legal rights as a consumer in relation to the Product(s). Nothing in these Terms and Conditions shall affect or limit your rights as a consumer under applicable laws in the jurisdiction in which you are a resident.
• Finally, please be aware that the security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. As such, we do not guarantee the security or confidentiality of any electronic communications. In addition, we shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.

15   EVENTS OUTSIDE OUR CONTROL

• 15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our reasonable control, including any event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation):
  • (a) strikes, lock-outs or other industrial action.
  • (b) epidemic or pandemic or government actions arising from such epidemic or pandemic.
  • (c) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  • (d) fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster.
  • (e) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • (f) impossibility of the use of public or private telecommunications networks.
  • (g) the acts, decrees, legislation, regulations or restrictions of any government.
  • (hereinafter referred to as an “Event Outside Our Control”).
• 15.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
• 15.3 You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 15 please contact us using the details set out in clause 9.4.

16   INTELLECTUAL PROPERTY RIGHTS

All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

17   AFTER-SALES SERVICE

• 17.1 You can contact us with any questions, comments, complaints, or requests regarding these Terms and Conditions or our Products, using the details set out in the Contact Us section at clause 9.4 above.
• 17.2 If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). 
• 17.3 If you have any questions, comments, requests or complaints regarding any Product supplied under a Contract with the Concessionaire Brand these should be addressed to sasheamari.com.