FAQs

 

Delivery Options	Delivery Times	Shipping Provider	Delivery Costs
UK Standard Delivery	Expected delivery 3-5 business days Excludes Sat/Sun and public holidays)	Royal Mail	£4.99
UK Standard Delivery	Expected delivery 3-5 business days Excludes Sat/Sun and public holidays) only for orders over £500	Royal Mail	FREE
Standard International (outside of the UK)	Expected delivery 7-10 business days (Excludes Sat/Sun and public holidays)	Royal Mail	£23.99
Express International (outside of the UK)	Expected delivery within 3-5 business days	DHL Express	£60.99
Standard International (outside of the UK)	Expected delivery 7-10 business days (Excludes Sat/Sun and public holidays) only for orders over £599	Royal Mail	FREE

 

 

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Sashe Amari. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Return Policy

We offer a 14-day return window. If you're not fully satisfied with your purchase, you have 14 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return:

• The item must be unused, unopened, and in its original packaging. For hygiene reasons, we are unable to accept returns on items where the packaging has been unsealed or opened.
• It must be in the same condition as when received, with no signs of use.
• A receipt or proof of purchase is required. 

How to Start a Return

To initiate a return, visit our Contact page and provide details of your request. Our team will guide you through the process.

Return Shipping

Please note that you are responsible for returning the item. We recommend obtaining proof of postage or delivery for your records, as we are not liable for items lost or damaged in transit.

You can always contact us for any return questions.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note all shipping cost and any custom charge incurred will be deducted from your refund total. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Refund Processing Time

We aim to process all returns within 10 working days (UK) of delivery to us, providing there are no issues with the return. Refunds will be processed back to your original method of payment. Exchanges will be automatically processed as a new order and shipped out to you on standard delivery.

Digital Products

Please note that all digital (non-physical) products are non-refundable. Once a digital product is purchased and delivered, the sale is final. 

 

We’ve got you covered! We accept the following payment methods:

• Visa
• Visa Debit
• Paypal
• Klarna
• Clearpay 

You can be assured that shopping with Sasheamari is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to the royal mail website